Shipping policy
Pickbabac aims to provide clear shipping information for every order. Please review this policy before placing an order to understand our order processing times, estimated delivery times, and shipping procedures.
Order Processing Time
Orders generally require 1–3 business days to process after payment confirmation. Business days are Monday through Friday, excluding public holidays.
Order processing time is separate from transit time. Once an order has been dispatched, delivery will proceed according to the applicable shipping service.
Shipping Fees
Standard shipping fees are based on the discounted merchandise subtotal of your order:
- Orders of US$39.99 or more: Free standard shipping.
- Orders below US$39.99: A standard shipping fee of US$12.99 applies.
Available shipping options and applicable fees are confirmed at checkout.
Estimated Delivery Time
Standard shipping is estimated to take 7–15 business days after dispatch. Including order processing, the total estimated delivery time is approximately 8–18 business days.
These timeframes are estimates, not guaranteed delivery dates. Actual delivery times may be affected by carrier operations, weather conditions, public holidays, customs procedures where applicable, and other logistics factors.
Shipping Address
Please provide an accurate recipient name, complete shipping address, postal code, and any required contact details at checkout. Shipping availability is limited to the destinations supported at checkout.
If you notice an error in your shipping address, contact us as soon as possible before your order is dispatched. Once an order has entered processing or shipping, we may be unable to change the address.
Order Tracking and Delivery Issues
If tracking information is available for your order, we will provide it when it becomes available. Tracking updates may take some time to appear.
If your package has not arrived within the estimated delivery timeframe, please contact us at [email protected] and include your order number so we can help review the shipment status.
Shipping Delays and Other Circumstances
Delays may occur during peak periods, public holidays, severe weather, logistics disruptions, or other circumstances beyond our control. We will make reasonable efforts to help you check the delivery status, but we cannot guarantee that every order will arrive within the estimated timeframe.
If you have questions about this Shipping Policy or the delivery of your order, please contact us at [email protected].