Refund policy
Pickbabac aims to provide a clear and fair returns and refunds process. If you are dissatisfied with an item or receive a product that is damaged or incorrect, please review the policy below and contact our customer support team for assistance.
Return Request Period
You may request a return within 30 calendar days from the date your order is marked as delivered. Please contact us before sending any item back so we can confirm the applicable return procedure and requirements.
Return Conditions
Returned items should generally be unused and undamaged, with the original packaging, accessories, and included items retained where possible. Return eligibility will be assessed based on the item's condition, the reason for the return, and applicable law.
Please do not send an item back before confirming the return arrangements with our customer support team, as this may affect the processing of your request.
How to Request a Return
Email [email protected] with the following information:
- Your order number.
- The name of the item you wish to return.
- The reason for the return.
- Clear photos or a description of the issue, if the item is damaged, incorrect, or otherwise problematic.
Our customer support team will review the information and explain the next steps and applicable return arrangements.
Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return, the item's condition, and the circumstances involved.
For returns due to personal preference, such as a change of mind, an ordering mistake, or no longer needing the item, the customer is generally responsible for return shipping costs.
If an item is damaged, incorrect, or affected by another issue for which we are responsible, we will review the circumstances and explain the appropriate resolution.
Refund Processing
After the returned item has been received and any necessary inspection has been completed, approved refunds are generally initiated within 5–10 business days. Refunds are issued to the original payment method.
After a refund has been initiated, the time required for the funds to appear in your account may vary depending on your payment provider, bank, or card issuer.
Damaged, Incorrect, or Problematic Items
If you receive an item that is damaged, does not match your order, or has another issue, please contact us as soon as possible with your order number and relevant photos or details. We will review the circumstances and advise you of the available resolution.
Statutory Consumer Rights
This policy does not restrict or exclude any consumer rights that cannot lawfully be excluded under applicable law. Where applicable law provides additional requirements concerning returns, refunds, or product quality, we will handle the matter in accordance with those requirements.
Contact Us
To request a return or ask about a refund, please contact us at [email protected]. Include your order number in your message so we can assist you more efficiently.